Digible Privacy Policy

This policy explains what information Digible App LLC ("Digible", "we", "us") collects, why, who helps us process it, how long we keep it and the choices you have. It covers the Digible app for iPhone, iPad and Android, this website (digibleapp.com) and our email support.

The short version

• Your journals, highlights, notes and Paths are stored on our servers so they sync between your devices and are not lost if you change device.
• When you ask for a Path, the text you type is sent to Anthropic's AI to write it.
• We use analytics to understand how the app is used. On iPhone and iPad we also measure our ads, and we only use your advertising identifier if you allow tracking.
• We do not sell your personal data, and there are no ads inside Digible.
• You can delete your account in the app at any time. It is deleted 14 days after you ask, and the section "Deleting your account" explains exactly what that removes.

Who we are

Digible App LLC is a limited liability company registered in Wyoming, USA, and is responsible for your information. You can reach us at support@digibleapp.com about anything in this policy.

What we collect

Your account

• Your email address and, if you choose, a password. Passwords are stored only as a secure hash.
• If you use Sign in with Apple (iPhone and iPad), the Apple account ID, name and email address Apple shares with us. If you choose Hide My Email, we receive Apple's relay address instead.
• If you use Google sign-in (Android), the name, email address, profile picture and Google account ID Google shares with us.
• Your display name, username and an optional profile photo.
• If you use Digible without an account, we create an anonymous account ID for you. Depending on your device and app version, your content is kept on your device until you sign in or is synced to our servers under that anonymous ID.

What you create

• Handwritten journal pages, highlights, typed notes, shapes, text boxes and stickers.
• Photos you add to a journal or note, from your photo library or camera. Digible only sees the photos you pick.
• Your Paths, including the text you typed to create them and your reflections.
• Your Bible library, folders, covers, reading positions, reading activity, streaks and settings such as your reminder time.

Because Digible is a Bible app, what you write may reveal your religious beliefs or other sensitive matters. We use it only to provide the app to you and do not use it for advertising.

Path requests and AI

When you create a Path, our server sends the text you typed, the number of days, your Bible translation and your language to Anthropic, whose Claude model writes the Path. We do not send your name, email address or account ID with it. Our server also checks the text for words that suggest someone may be in crisis, so the app can show where to find help. The text you typed is saved with your Path, like the rest of your content (see "How long we keep it"). To diagnose failures, our server logs only the length of the text, not the text itself. Paths are written by AI, so check them against Scripture and use your own judgement.

Purchases

Apple or Google handles your payment. We receive your purchase history (which product, when and its status) through RevenueCat so we can give you Pro on every device you sign in to. We never receive your card details.

Support messages

When you email us, use the website contact form or send a bug report or suggestion from the app, we receive what you write and your email address. An in-app bug report also includes your account ID, app version, device model and system version. If you leave a review on the App Store or Google Play, we see it and may reply publicly.

App usage and device information

The app records events such as opening a chapter, highlighting a verse, using a journal tool, viewing the subscription screen and making a purchase. These events are linked to your account ID and include device details (such as model, system version, screen size, language, time zone and network type), app version and your IP address. PostHog uses the IP address to estimate your city and country. On iPhone and iPad we also record your username, sign-in method, tracking choice, subscription status and how many Bibles and journal pages you have. We do not put the words you write into these events. For some people, the app also records its screens while they use it so we can find problems. These recordings can include what you write, draw or add as a photo; passwords and email addresses are hidden, and recordings are kept for 30 days.

Crash reports

On iPhone and iPad, Sentry receives crash reports that are not linked to your account. On Android, crash and error reports go to PostHog and are linked to your account ID.

This website

This website uses Google Analytics and a Mailchimp script, which set cookies to measure visits and link clicks. If you sign up for free stickers, Mailchimp stores your email address. If you use the contact form, we receive your name, email address, subject and message.

What we do not collect

• Your contacts, precise location, microphone or health data.
• Your handwriting on Android for recognition: that stays on your device.
• A push notification token. Reminders are scheduled on your device.

How we use your information

• To provide Digible: create and secure your account, store and sync your content, write Paths and give you access to Pro and licensed translations. This includes emails you need, such as sign-in codes and password resets.
• To improve Digible: understand which features are used, test changes and find and fix crashes and errors.
• To answer you: reply to support messages and reviews and investigate problems you report.
• To measure our advertising: on iPhone and iPad, learn which ads lead to installs and subscriptions.
• To tell you about Digible: send occasional emails about new features and offers. Every such email has an unsubscribe link.
• To keep Digible safe and lawful: prevent abuse and fraud, enforce our Terms and meet legal obligations.

Who we share it with

We do not sell your personal data. We share it only with the service providers below, who process it for us to run Digible, and where the law requires us to. Licensed translations come from a licensed Bible text provider: our server requests the chapter you open, and we send the provider nothing about you.

In both apps (iPhone, iPad and Android)

• Supabase: our database, sign-in, file storage and server functions. Data: account details, your content and files, Path requests, bug reports and suggestions.
• Anthropic: the AI model (Claude) that writes a Path from the text you type. We use Anthropic through Digible App LLC's business account. Data: the text you typed, the length of the Path, the translation and the language. Not your name, email or account ID.
• RevenueCat: manages subscriptions and checks whether you have Pro. Data: account ID, purchase history, store and device details and IP address. On iPhone and iPad also the device identifiers described below.
• PostHog: product analytics, so we can see which features work and where the app fails. On Android it also collects crash reports. Data: account ID, app events, device and app details, IP address and the approximate location (city and country) worked out from it.
• Resend: sends our emails, such as sign-in codes, password resets and occasional news about Digible. Data: email address and name.
• Apple and Google: app distribution, payments, Sign in with Apple (iPhone and iPad) and Google sign-in (Android). They handle payments under their own privacy policies and do not give us your payment card details. Data: what you share with them when you buy or sign in.

On iPhone and iPad only

• Sentry: crash reports, so we can fix crashes. Data: the technical details of a crash, device model and system version. We remove your account ID and error messages before a report is sent, so crash reports are not linked to you.
• AppsFlyer: measures which of our ads lead to installs and subscriptions. See "Advertising and tracking" below. Data: account ID, the vendor identifier for your device, the advertising identifier only if you allow tracking, IP address, device details and a few app events (sign-up, subscription start and first saved content).

On Android only

• Google ML Kit: recognises handwritten Bible references in notes. Recognition runs on your device and your handwriting is not sent to Google. ML Kit downloads its model from Google and sends Google basic diagnostics about how the tool performs. Data: app and device diagnostics sent by Google's tool, not your notes.

On this website

• Netlify: hosts this website and receives the contact form. Data: what you type in the form and the technical details every website receives, such as IP address.
• Google Analytics: website analytics, using cookies. Data: pages visited, links clicked, device and browser details and approximate location.
• Mailchimp: runs the free sticker sign-up list and places a script on this website that can set cookies. Data: the email address you enter and website activity.

When you contact support

• Google Workspace (Gmail): our support mailbox. Data: your emails to us and our replies.
• Supabase: stores support conversations and website form messages so we can answer them. Data: your messages, email address, name and the device details in an in-app bug report.
• Anthropic: drafts a suggested reply to your message, also through Digible App LLC's business account. A person reviews every reply before it is sent. Data: your message (including the name and email address in it) plus account details that help us answer, such as whether you have Pro, when you created your account and recent app activity.
• OpenAI: we may also use AI assistants from Anthropic and OpenAI when we investigate a problem you report. Data: the details of your support request that the investigation needs.

We may also disclose information when the law requires it or to protect people's safety or our rights. If Digible's business is ever sold, your information would pass to the buyer and this policy would continue to apply to it.

Advertising and tracking

There are no ads inside Digible and we never let advertisers target you inside the app. We do buy ads elsewhere, for example on Meta's apps, and want to know which ones work.

• iPhone and iPad. Digible asks for permission to track. If you allow it, AppsFlyer and the advertising networks we buy ads from (such as Meta) use your advertising identifier, together with sign-up and subscription events, to measure our ads. If you choose Ask App Not to Track, we do not access your advertising identifier. AppsFlyer still receives the install, sign-up and subscription events described above without it, and Apple's own system (SKAdNetwork) reports installs to ad networks without identifying you. You can change your choice at any time in Settings, Privacy and Security, Tracking.
• Android. The Android app has no advertising or attribution tools and does not read your advertising ID.

Legal bases (UK, EU and similar laws)

• Contract: running your account, syncing your content, writing Paths, providing Pro and answering support.
• Legitimate interests: analytics, crash reports, security, preventing misuse, improving Digible and occasional news emails to account holders. We weigh these against your rights, and you can object at any time.
• Consent: tracking on iPhone and iPad and the free sticker list. You can withdraw consent at any time.
• Legal obligation: where the law requires us to keep or disclose information.

How long we keep it

• Account and content: until your account is deleted, which happens 14 days after you ask unless you sign back in or ask for immediate deletion. Guest accounts are deleted right away. When you delete a single item, it disappears from all your devices, but a copy can stay on our servers until you delete your account.
• Support conversations: kept so we have a record of what we told you. They are not deleted automatically when you delete your account. Ask us and we will delete them unless we need to keep them for a legal reason.
• Analytics: kept by PostHog for the period set in our PostHog account.
• Crash reports: kept by Sentry for the period set in our Sentry plan.
• Sign-in security logs: records of sign-ins, which include your email address, are kept to protect accounts and investigate misuse.
• Backups: database backups expire within 7 days.
• Emails and the sticker list: until you unsubscribe or ask us to remove you.

Deleting your account

In Digible, go to your profile and choose Delete Account. Your account is deleted 14 days after you ask. Until then nothing is removed, and signing back in to Digible keeps your account as it is. If you want it deleted straight away, choose to delete it immediately if your version of the app offers that, or email support@digibleapp.com from the address on your account and ask us to. If you use Digible as a guest without signing in, your account and everything in it are deleted right away, because a guest account cannot be signed back into. If you can't open the app, email us the same way. Instructions are also on our account deletion page.

On the deletion date we delete:

• your sign-in account, profile, username and profile photo;
• everything saved in your account: journal pages, notes, highlights, images, Paths, folders, library, reading history and settings;
• your customer record at RevenueCat.

Database backups that still hold a copy expire within 7 days.

It does not automatically remove:

• analytics in PostHog or advertising measurement records in AppsFlyer. Email us and we will ask them to delete what is linked to your account;
• your support conversations (see above);
• sign-in security logs and a short record that your deletion happened (your account ID, not your content);
• your link to Sign in with Apple. To remove it, open Settings on your iPhone or iPad, tap your name, then Sign-In and Security, then Sign in with Apple. Choose Digible there. Apple's instructions explain the steps;
• your subscription. Deleting your account does not cancel it. Cancel in your App Store or Google Play account settings. Apple and Google keep their own purchase records.

Your choices and rights

• Allow or stop tracking on iPhone and iPad in Settings, Privacy and Security, Tracking.
• Allow or remove photo and camera access in your device settings.
• Turn reminders on or off in the app or your device settings.
• Unsubscribe from news emails with the link in any of them.
• Block or delete cookies in your browser settings.

Depending on where you live, you may also have the right to access, correct, delete or receive a copy of your personal data. You may also be able to object to or restrict how we use it and withdraw consent you gave. To use any of these rights, email support@digibleapp.com. We may need to confirm you own the account. We will answer within one month, or sooner where your local law requires. You can also complain to your data protection authority, such as the Information Commissioner's Office in the UK.

Security

Data travels between the app and our servers over encrypted connections and is encrypted at rest by our providers. Access to your account data is limited to the people and systems that need it. No system is perfectly secure, so please use a strong password and tell us at support@digibleapp.com if you think your account has been compromised.

International transfers

Digible App LLC is based in the United States, as are most of our providers. Your information may be stored and processed in the United States, the United Kingdom, the European Union and other countries where our providers operate. Where UK or EU law requires it, we rely on safeguards such as the Standard Contractual Clauses in our providers' data processing terms.

Children

Digible is not intended for children under 13, and we do not knowingly collect personal data from them. Where local law sets a higher age for consenting to online services, a parent or guardian must agree. If you believe a child has given us personal data, email support@digibleapp.com and we will delete it.

Links to other sites

The app and website link to other services, such as the App Store and Google Play. Their own privacy policies apply there.

Changes to this policy

We will update this page when our practices change and change the date at the top. If a change is significant, we will make that clear here and, where the law requires it, tell you directly.

Contact

Digible App LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: support@digibleapp.com